Hi Everyone,
We know that everyone is being overwhelmed by the updates due to Covid19 and a lot is happening right now! Although we are getting our own share of complex and impactful challenges like many others, we are happy to continue our commitment to all our customers around the world. We’d like to share the latest updates about the NexDock Touch as well as our upcoming product, NexDock 360!
The struggles we have been having since earlier this year….
We can categorize the 3 major difficulties we’ve been dealing with as follows:
1. Delays in Delivery: Even though we only used prime couriers such as FedEx, DHL, UPS, TNT, etc. for the 1st batch shipments of NexDock Touch, we unfortunately observed huge delays. To our frustration, some of our customers received their devices 4-5 weeks after delivery. The problem with the carriers continues due to new COVID-19 waves surging around the world making delivery dates less and less predictable.
2. Increased Cargo Prices: Compared to the beginning of 2020, the shipping cost of the prime couriers at least doubled or even tried tripled in some cases. This doesn’t allow us us to ship packages directly from Hong Kong at a reasonable cost anymore.
3. Backlog on components required for manufacturing: With more and more people working and socializing remotely, there has been a huge increase in demand for laptops in 2020. Big OEMs such as HP, Dell, Lenovo have millions of orders in backlog which makes the availability of some components a real challenge for smaller companies like ours.
In light of these developments, here is what the near future may look like…
NexDock Touch 2nd batch
Unfortunately, we were not able to source enough number of 14.1 inch displays to fulfill 2nd batch of NexDock Touch pre-orders. However, we have developed an alternate solution for our customers.
NexDock 360 is coming soon…
The good news is that we were able to source 13.3 inch displays and secure expedited mass manufacturing for our new version, NexDock 360, which will be ready by mid-February.
Customers that pre-ordered NexDock Touch can now get their order as NexDock 360!
NexDock 360 will have a touch-screen display that can flip 360 degrees. It can be used in laptop, tablet, stand or tend mode with your smartphone or many other devices.
Ports & Specifications
Compared to NexDock Touch and in addition to having the 360 flip feature, NexDock 360 will be lighter, smaller and have an OSD control panel on its touch-screen for volume, brightness contrast and even color temperature settings. You will also be able to enable/disable charging your phone any time through the same control panel.
NexDock 360 will come with the following ports and specifications:
Input Ports
- USB-C 3.1 with DisplayPort
- Mini HDMI (1.4a) input
(Mini HDMI to HDMI cable included)
Other Ports
- USB-C PD charging Port
- USB-C 3.0 data port
(USB-C to USB-A adapter included) - 3.5mm audio jack
- Micro SDXC card reader
Specs
- Display: 13.3 inch IPS touch screen, 1920×1080 FHD resolution, 16:9 aspect ratio
Brightness: 300 nits, Contrast 800:1, Color Gamut: NTSC 72% / sRGB 100%
Fully laminated - Battery: 44 Wh -7.6V 5,800 mAh (equivalent to 3.6V 12,200 mAh )
- Audio: 4 x 1W speakers
- Keyboard : Edge to edge full-sized backlit keyboard with multi touch trackpad
- Dimensions: 307 x 209 x 14.7 mm
- Weight: 1190 g
Pricing
The price of NexDock 360 will be the same as NexDock Touch: $269 US Dollars (*) + shipping (**). All NexDock Touch pre-orders will be converted to NexDock 360. Those who prefer to cancel their pre-orders at our website will get a full refund.
(*) Pricing may vary after VAT and/or import taxes are applied . US customers are exempt from any additional taxes.
(**) Shipping rates will be adjusted per the current market rates at the time of shipment.
NexDock 360 ships in March 2021
The production of NexDock 360 will finish around mid-February. Because of the issues with express cargo shipments from Hong Kong explained above, we will ship all US and Europe orders in bulk via ocean. Following the import process, the inventory will be shipped within the respective continents via 3PL companies.
For our customers in Europe, the units will come with prepaid VAT, customs and duty, which would significantly lower the added costs of customs clearance.
For the rest of the countries in the world, we will continue shipping from Hong Kong via express couriers, but shipping costs may increase, on which you will be informed when the balance of your payment is due.
For the US and Europe customers, we will still provide an option to ship directly from Hong Kong earlier date, but every unit will be shipped with full insurance and prepaid taxes which might significantly increase shipping costs.
Payment of the remaining balance:
Payment of the balance for NexDock 360 will be available at our website around mid-February. Please open a help desk ticket at secure.nexdock.com if you have any questions.
Thank you again for all your support “during these difficult times” – a much hated cliche, yet an unfortunate reality.
We wish everyone safe and happy holidays. May the new year bring health, joy, and prosperity to you and your loved ones.
NexDock Team
UPDATE: Due to manufacturing delays, NexDock 360 will start shipping by 15 July 2021.
