Support

We are here to help. Choose your device below and we’ll find you the best solution.

Common Questions

Smartphone Connection

If you cannot connect your smartphone to NexDock, make sure your smartphone is connected to the correct USB-C input port with the short cable provided. NexDock works only if your phone supports video output over USB-C port.  

Please check if your smartphone is supported here

Display Connection

If there is no display connection, please make sure NexDock is fully charged.

When a device is connected, you can check the battery charge level at any time by pressing battery icon on  the keyboard.

 

Touchpad and Keyboard Connection

When the smartphone is connected, if the keyboard, touchpad or touchscreen is not repsonsive disconnect and reconnect USB-C cable.

HDMI input does not support keyboard and touchpad and a second USB cable is required to connect to keyboard and touchpad of NexDock.

Technical Support

Please choose your device model above for more technical support.

If you cannot find a solution on support pages please login to your account at secure.nexdock.com and open a help desk ticket.