This version of NexDock does not support optional charging for Smartphones.

The side-mount clip we used in our video is called Mountie and can be found online or on Amazon

If your smartphone cannot read micro SD Card make sure it is inserted to NexDock upside down.

If your smartphone still cannot recognize the micro SD card it might be format issue. Android cannot read NTFS format natively and you would need exFAT/NTFS for USB by Paragon Software which you can find on Google Play.

– If you cannot connect your smartphone to NexDock, make sure your Huawei smartphone is connected to the correct USB-C input port with provided 35cm cable.

We provide USB-IF Certified (e-Marker) Gen2 USB C 3.1 Cable that supports 10Gbps data 4K Video and 100W power delivery with NexDock and you can use any other USB-C cable with similar specs.

– NexDock works only if your phone supports video output over USB-C port. Click here to find out if your smartphone is compatible

– Press the Power button on your smartphone to make sure that the screen is on.

– If you see your smartphone screen instead of the full screen of Huawei desktop mode user interface, you need to change the settings on your smartphone. Click on Settings and go to Device Connectivity> Easy Projection and select Desktop as projection mode.

– Check whether your device is in Maximum power saving mode, Safe mode, Emergency mode, or Kids mode. If your device is in any of those modes, disable the mode via Settings before connecting.

For apps that does not work with desktop mode on full screen such as Hulu, Netflix you can change to screen mirroring to resolve the issue.

Click on Settings and go to Device Connectivity> Easy Projection and select PHONE as projection mode.

2.) You can change the default audio output (speaker) to NexDock as follows:

1.) On the Desktop Mode screen on NexDock  select “Audio output Device”  (the speaker icon  as shown below ) on the panel at the bottom.

2.) You can see and change the device that can currently output audio here.

If your Huawei  smartphone is connected to NexDock you can check the battery charge level of NexDock at anytime by pressing function key and battery icon on the keyboard.

If no device is connected, NexDock goes to sleep mode in 30 seconds and battery charge level is indicated on screen before going into sleep mode.

Please note that the new battery is only able to achieve best performance after two or three full charge and discharge cycles.