If you cannot connect your smartphone wirelessly, make sure it is not already connected to another device.

If you cannot conect to keyboard, touchpad or touchscreen wirelessly, please make sure that NexDock is not already connected to another device.

You can disconnect bluetooth keyboard any time by pressing FN+C keys on NexDock. To disconnect bluetooth touchscreen you need to unpair NTouch-xxxxxxx from your smartphone’s bluetooth settings.

Touchpad sensitivity and settings are determined by the device connected to NexDock. Touchpad’s speed can be adjusted in DEX settings.

Optionally, sticking a trackpad protection onto touchpad might provide better touchpad sensitivity.

If a mouse is connected, touchpad can also be disabled anytime pressing Fn+Esc key.

For apps that does not work with DeX on full screen such as Hulu (Netflix works with Andorid Pie or later updates) you can change to screen mirroring to resolve the issue.

To change from DeX to screen mirroring;

1.) From the DeX desktop, click Android System icon as shown below;

2. ) Click on SWITCH TO SCREEN MIRRORING.

You can change the default audio output (speaker) to NexDock as follows:

1. Select the Quick Settings button (▲) at the bottom right side of the Samsung DeX Home screen and select “Audio output” on the panel at the bottom. You can see the list of devices that can currently output audio.

2. Alternatively, right-click the Volume icon at the bottom-right corner of the screen to change the default audio output.

You cannot connect SD Card wirelessly.

If your smartphone cannot read micro SD Card when connected wired, make sure it is inserted to NexDock upside down.

If your smartphone still cannot recognize the micro SD card it might be format issue. Android cannot read NTFS format natively and you would need exFAT/NTFS for USB by Paragon Software which you can find on Google Play.

We provide 50cm USB-IF Certified (e-Marker) Gen2 USB C 3.1 Cable that supports 10Gbps data 4K Video and 100W power delivery with NexDock and you can use any other USB-C cable with similar specs.

To charge NexDock we provide USB-C PD Charger with 45W output or more power delivery and 180cm USB-C charging cable. You can use any other charger with similar specs such as found in MacBooks, or any other USB-C laptops.

You can charge your phone when it is connected to NexDock XL wired or wirelessly.

You can enable/disable charging of your smartphone opening OSD control panel on touch screen.

To play games on full screen you can use Game Launcher and run most games in full screen mode. To enable Game Launcher;

1. Go to Settings > Advanced features > Games > Game Launcher, and toggle it to “On”.

2. Open Game Launcher in DeX mode, and play a game with the “Full screen” button enabled.

To charge NexDock we provide USB-C PD Charger with 18W output power delivery and you can use any other charger with similar specs.

If a device is connected to NexDock you can check the battery charge level of NexDock at anytime by pressing function key and battery icon on the keyboard.

If no device is connected, NexDock goes to sleep mode in 300 seconds and battery charge level is indicated on screen before going into sleep mode.

Please note that the new battery is only able to achieve best performance after two or three full charge and discharge cycles.