Hi Everyone,
We are happy to inform you that the 1st 500-piece batch of NexDocks got shipped to Hong Kong last week.
Our logistics company is now working on handling & packing of units for 60 different countries. You should start receiving your tracking numbers via email sometime this weekend. The units are being shipped to backers on a first come, first served basis.
Taxes and Duties
Once you receive your tracking numbers, your invoice will be available through your account at the NexDock.com website.
We’d like to remind you that the shipping fee that you paid during the campaign was for the transportation of your unit from our warehouse to your address. If your country charges import duties, taxes or VAT, you will be responsible for the payment of these upon delivery.
2nd batch Assembly, Tests and Shipment
Well, there are more good news!
Since we had no major issues with the first batch, we are starting the assembly and testing of the rest of the NexDocks this week. As the manufacturer gained significant experience with the assembly and the tests, we expect that the rest of the units will be shipped out before New Year’s eve. We will update you soon on all developments.
NexDock Support Pages
On another note, we started working on product support web pages to provide guidance on setting up NexDocks with different devices. The web pages will also include answers to FAQs and instructions for troubleshooting. The web pages will go live very shortly.
As everyone now has access to their accounts at secure.nexdock.com, please contact us via Help Desk Ticketing System at our website rather than sending direct messages or comments via Kickstarter. If you use the Help Desk, we can keep track of your messages and provide support much faster.
Thank you all for your continued support and wish you happy holidays!
Cheers,
NexDock Team
